Terms and Conditions
Simple terms,
clear expectations.
UK Registered Pharmacy –
Licensed UK Clinicians
Plain, discreet packaging
4.9★ on Trustpilot · 15,000+ reviews
Introduction
These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with these terms in full.
If you do not agree with any part of these Terms and Conditions, you should not use our services.
Eligibility
Our services are intended for individuals aged 18 years or over.
By using our platform, you confirm that all information provided is accurate, complete, and truthful. Providing false or misleading information may result in refusal of service or cancellation of your order.
Medical Services
All consultations and treatments provided through our platform are subject to clinical assessment and approval.
Submitting a consultation does not guarantee that a prescription will be issued. Our clinicians will assess your information and determine whether a treatment is appropriate based on UK medical guidelines.
We reserve the right to refuse service where it is not clinically suitable or safe to proceed.
Orders and Prescriptions
Orders are only confirmed once they have been reviewed and approved by a qualified prescriber.
Once approved, your prescription will be dispensed by a registered pharmacy and prepared for delivery. We reserve the right to cancel or refuse any order at our discretion, particularly where there are concerns regarding safety, compliance, or misuse.
Pricing and Payment
All prices are displayed in pounds sterling (£) and include applicable charges unless stated otherwise.
Payment must be made at the time of placing your order. We reserve the right to update pricing at any time; however, changes will not affect orders that have already been placed and confirmed.
Delivery
Delivery services are provided through third-party couriers. While we aim to meet estimated delivery timeframes, delays may occur due to factors outside of our control.
Further details regarding delivery options and timeframes are outlined in our Delivery Policy.
Returns and Refunds
Our Returns and Refunds Policy forms part of these Terms and Conditions.
Due to the nature of medicines, returns are generally not accepted once items have been dispatched. Refunds are issued only in accordance with the conditions outlined in our Returns Policy.
Limitation of Liability
We are not liable for any misuse of prescribed treatments or failure to follow medical advice provided by our clinicians.
To the fullest extent permitted by law, we exclude liability for any indirect or consequential loss arising from the use of our services. Nothing in these Terms limits your statutory rights under UK law.
Intellectual Property
All content on this website, including text, design, logos, and graphics, is the property of PillSuite and may not be copied, reproduced, or distributed without prior written permission.
Changes to Terms
We reserve the right to update these Terms and Conditions at any time.
Any changes will be effective immediately upon posting on this page. Continued use of the website after changes are made constitutes your acceptance of the updated terms.
Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.