Simple terms,
clear expectations.
Last updated: 09/11/2026
1. Introduction
These Terms and Conditions govern your use of the PillSuite website and the private online pharmacy services provided by PillSuite Ltd.
By accessing our website, completing an online consultation or placing an order, you agree to these Terms and Conditions.
Please read them carefully before using our services. If you do not agree with these terms, you should not use our website or services.
Our services provide access to online clinical assessments and, where clinically appropriate, the prescribing and supply of medicines.
Completing a consultation or placing an order does not guarantee that treatment will be prescribed or supplied.
2. Information About PillSuite and How to Contact Us
The PillSuite website is operated by PillSuite Ltd, a company registered in Scotland (Company Number: SC886013).
Our registered pharmacy premises are located at:
PillSuite Online Pharmacy
G/R, 20 Aitken Street
Largs, KA30 8AU
Scotland
PillSuite is registered with the General Pharmaceutical Council (GPhC) under pharmacy registration number 9013318.
Our Superintendent Pharmacist is Faizan Gulfraz, GPhC registration number 2231571.
For enquiries about our services, orders or treatments, please contact us at:
Email: info@pillsuite.co.uk
Further information about our pharmacy and services is available on our About Us and Contact Us pages.
3. Eligibility and Use of Our Services
PillSuite’s services are intended for individuals aged 18 years or over who reside in the United Kingdom.
By using our services, you confirm that the information you provide is accurate, complete and truthful.
You are responsible for providing relevant and up-to-date medical information, including your medical history, current medications, allergies and any changes to your health that may affect treatment suitability.
You must complete consultations for yourself and must not provide false or misleading information or request prescription medicines on behalf of another person.
We reserve the right to decline or cancel a consultation or order where eligibility requirements are not met, information is inaccurate or incomplete, or treatment cannot be provided safely or lawfully.
Certain treatments may have additional eligibility requirements, which will be assessed during the consultation process.
4. Online Consultations and Medical Services
PillSuite provides access to private online consultations and treatments, subject to assessment by an appropriately qualified UK healthcare professional.
All treatment requests are reviewed to determine whether the requested medicine is clinically appropriate and safe for the patient.
Our healthcare professionals may request additional information or clarification before making a prescribing decision.
Completing an online consultation does not guarantee that a prescription will be issued or treatment supplied.
Where treatment is considered unsuitable, insufficient information is provided or further medical assessment is required, we may decline the request and recommend that you consult your GP or another appropriate healthcare professional.
Our online services are not intended for medical emergencies. If you require urgent medical assistance, contact NHS 111 or, in a life-threatening emergency, call 999.
5. Orders, Prescriptions and Clinical Approval
Submitting a treatment request or completing an online consultation does not constitute acceptance of an order.
All requests for prescription medicines are subject to clinical assessment and approval by an appropriately qualified prescriber.
An order will only be accepted once the requested treatment has been clinically approved and PillSuite has confirmed acceptance.
Following approval, the prescription will be processed and the medicine dispensed by our registered pharmacy, subject to availability and applicable legal requirements.
If a treatment request is declined, we will notify you and explain the outcome where appropriate. Any payment authorisation will be released, or any payment already collected will be refunded in accordance with our Returns and Refunds Policy.
We reserve the right to decline or cancel an order where treatment is clinically unsuitable, the medicine is unavailable, or the order cannot be fulfilled safely or lawfully.
6. Pricing and Payments
All prices displayed on the PillSuite website are in pounds sterling (GBP).
The total cost of your order, including any applicable delivery charges, will be displayed before you confirm your purchase.
Payments are processed securely through our authorised payment service providers.
Where supported, payment may be authorised when you submit your treatment request, with funds collected only after clinical approval.
If your treatment request is declined before payment is collected, the payment authorisation will be released. Where payment has already been collected and the order cannot be fulfilled, any refund due will be processed in accordance with our Returns and Refunds Policy.
We reserve the right to correct pricing errors and will notify you if an error affects your order before proceeding.
7. Delivery and Shipping
PillSuite delivers medicines to eligible addresses within the United Kingdom, subject to applicable restrictions and delivery availability.
Orders are dispatched following clinical approval, successful payment and dispensing by our registered pharmacy.
The delivery charge will be shown during checkout. Delivery times are estimates and cannot be guaranteed.
We take reasonable steps to ensure orders are dispatched promptly and appropriately packaged, including any special handling requirements for temperature-sensitive medicines.
Delivery charges, restrictions and further information are available in our Delivery Policy.
If your order is delayed, lost or arrives damaged, please contact us at info@pillsuite.co.uk so we can investigate and assist.
8. Cancellations, Returns and Refunds
You may request to cancel an order by contacting PillSuite as soon as possible.
Cancellation requests will be considered according to the status of your order, applicable consumer rights and relevant medicines legislation.
For patient safety, medicines that have been supplied or dispatched may not be eligible for return or resale. This does not affect your statutory rights where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to your legal rights.
Where an order is cancelled or cannot be fulfilled, any refund due will be processed through the original payment method.
Further information about cancellations, returns and refunds is available in our Returns Policy.
For assistance, please contact info@pillsuite.co.uk.
9. Patient Responsibilities and Safe Use of Medicines
You are responsible for using medicines supplied by PillSuite in accordance with the prescribing instructions and the information provided with your treatment.
You should read the patient information leaflet before using any medicine and follow the recommended dosage and administration instructions.
You must not share prescription medicines with anyone else, even if they have similar symptoms or medical conditions.
You should inform an appropriate healthcare professional if you experience side effects, develop new medical conditions or begin taking other medicines that may affect your treatment.
If you have concerns about your treatment or experience unexpected side effects, seek advice from a healthcare professional.
Medicines should be stored safely, in accordance with their storage instructions, and kept out of the reach of children.
10. Website Use and Intellectual Property
All content on the PillSuite website, including text, graphics, logos, images and website design, is owned by or licensed to PillSuite Ltd unless otherwise stated.
You may access and use our website for personal, lawful and non-commercial purposes.
You must not reproduce, distribute, modify or commercially exploit our website content without prior written permission, except where permitted by law.
You must not misuse our website, attempt to gain unauthorised access to our systems, introduce malicious software or interfere with the operation or security of our services.
We reserve the right to restrict access to our website or services where there is evidence of misuse or unlawful activity.
11. Limitation of Liability
PillSuite takes reasonable care to provide safe, professional and reliable online pharmacy services.
We aim to ensure that information on our website is accurate and up to date. However, general website information is provided for informational purposes and does not replace individual medical advice or clinical assessment.
We are not responsible for losses arising from inaccurate or incomplete information provided by patients, except where the loss results from our own negligence, breach of duty or other legal responsibility.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
Nothing in these terms affects your statutory consumer rights or your rights as a patient.
12. Privacy and Data Protection
PillSuite is committed to protecting your personal information and maintaining patient confidentiality.
We collect, use and store personal and medical information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information provided during online consultations is handled securely and accessed only by authorised personnel where necessary to provide our services.
For further details about how we process your information, your data protection rights and how to contact us regarding privacy concerns, please refer to our Privacy Policy.
13. Complaints and Customer Support
At PillSuite, we aim to provide a safe, professional and reliable pharmacy service.
If you have a concern or complaint about our services, treatment, orders or customer support, please contact us at info@pillsuite.co.uk.
We take complaints seriously and aim to investigate and respond fairly, promptly and appropriately.
Further information about how to raise a complaint and how complaints are handled is available on our Complaints page.
Nothing in these Terms and Conditions affects your right to raise concerns with an appropriate healthcare regulator or other relevant authority.
14. Governing Law and Jurisdiction
These Terms and Conditions are governed by and interpreted in accordance with Scots law.
Any disputes arising from the use of our website or services will be subject to the jurisdiction of the Scottish courts, except where applicable consumer protection laws provide otherwise.
Nothing in these Terms and Conditions limits any mandatory legal rights or protections available to you under applicable UK consumer law.
15. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes in our services, operational procedures or applicable legal and regulatory requirements.
Any updates will be published on this page, together with the latest revision date.
Where changes materially affect your rights or obligations, we will provide additional notice where required by law.
Changes will not retrospectively affect orders or agreements already accepted unless permitted by law.
Last updated: 09/11/2026