Complaints
Last updated: 09/11/2026
1. Introduction
At PillSuite, we are committed to providing safe, professional and patient-centred pharmacy services.
We take all complaints seriously and aim to investigate concerns fairly, promptly and respectfully.
Your feedback helps us maintain high standards of care and continually improve our services.
2. How to Make a Complaint
If you have a complaint about our services, please contact us using the details below:
Email: info@pillsuite.co.uk
Post: PillSuite Ltd, G/R, 20 Aitken Street, Largs, KA30 8AU.
To help us investigate, please include your name, order number (if applicable), a brief description of your concern and any relevant supporting information.
We will handle your complaint confidentially and professionally.
3. What Happens Next?
Once we receive your complaint, we will:
- Acknowledge receipt within 2 working days.
- Investigate your concerns fairly and confidentially.
- Aim to provide a full response within 10 working days.
If additional time is required, we will explain the reason and keep you updated on our progress.
4. Confidentiality
All complaints are handled confidentially and in accordance with applicable UK data protection legislation.
Information will only be shared with those who need it to investigate and resolve your complaint, or where required by law.
Making a complaint will not negatively affect your care or access to our services.
5. Escalating a Complaint
If you are dissatisfied with our response, please contact us so we can review your concerns further.
You may also raise concerns about pharmacy services or professional conduct with the General Pharmaceutical Council (GPhC).
Website: https://www.pharmacyregulation.org
For concerns about how your personal information is handled, you can contact the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
6. Urgent Medical Concerns
If your complaint involves an immediate concern about your medication or treatment, please contact our pharmacy team at info@pillsuite.co.uk.
For urgent medical advice, contact NHS 111. In a life-threatening emergency, call 999.
Please do not delay seeking medical assistance while awaiting a response to your complaint.