Complaints
1. Introduction
Complaints
At PillSuite, we’re committed to providing safe, professional and patient-centred healthcare. If you’re unhappy with any aspect of our service, we’d like to know.
We take all complaints seriously and are committed to investigating them fairly, promptly and respectfully. Your feedback helps us continually improve the quality and safety of our services.
2. How to Make a Complaint
Provide your contact details:
Email: info@pillsuite.co.uk
Telephone: 07706277605
Post:
PillSuite Ltd
G/R, 20 Aitken St, Largs,
United Kingdom, KA30 8AU
To help us investigate your complaint as quickly as possible, please include:
- Your full name
- Date of birth
- Order or consultation reference (if applicable)
- A description of your concerns
- Any relevant supporting information
3. What Happens Next?
Once we receive your complaint:
- We will acknowledge it within 2 working days.
- We will investigate the matter thoroughly and fairly.
- We aim to provide a full response within 10 working days. If we need longer, we’ll explain why and keep you updated on our progress.
Where appropriate, we’ll explain our findings, apologise where necessary, and outline any actions we’ve taken to prevent the issue from happening again.
4. Our Commitment
Every complaint is reviewed carefully and handled confidentially.
Making a complaint will not affect the care or treatment you receive from PillSuite.
We use complaints as an opportunity to improve our services, procedures and patient experience.
5. If You’re Not Satisfied
If you remain dissatisfied after we’ve completed our investigation, we’ll explain the options available to you based on the nature of your complaint.
For concerns relating to personal information, you may contact the Information Commissioner’s Office (ICO).
For concerns relating to the professional conduct of a pharmacist or the operation of a registered pharmacy, information about the General Pharmaceutical Council (GPhC) can be found at www.pharmacyregulation.org.
6. Urgent Medical Concerns
The complaints process should not be used to report a medical emergency.
If you require urgent medical assistance, please contact 999 or attend your nearest Accident & Emergency department. For urgent but non-emergency medical advice, contact NHS 111.