Discreet delivery,
right to your door.
1. Delivery and Charges
At PillSuite, we aim to provide reliable, convenient and discreet delivery of your medication.
We deliver to eligible addresses across the United Kingdom, subject to availability and any applicable restrictions.
Delivery is charged at a flat rate of £4.99 per order. The delivery charge will be clearly displayed at checkout before you confirm your order.
Delivery estimates are calculated from dispatch, following clinical approval, successful payment and dispensing by our pharmacy.
Please note that delivery times are estimates and may be affected by weekends, bank holidays, courier delays or additional handling requirements for certain medicines.
2. Same-Day Dispatch
At PillSuite, we aim to process and dispatch orders as quickly as possible following clinical approval.
Orders approved before our daily dispatch cut-off time, Monday to Friday, may be eligible for same-day dispatch, subject to stock availability and pharmacy operating hours.
Orders approved after the cut-off time, or during weekends and bank holidays, will normally be processed on the next working day.
Same-day dispatch is not guaranteed, and delivery times depend on the courier service used and any additional requirements for your medication.
3. Discreet Delivery
At PillSuite, we understand the importance of privacy and confidentiality when receiving healthcare treatments.
All orders are dispatched in plain, discreet outer packaging without visible branding or information identifying the medication inside.
Our packaging is designed to protect your privacy while ensuring medicines are transported safely and in accordance with applicable requirements.
Certain medications may require additional protective or temperature-controlled packaging to maintain their quality during delivery.
4. Failed Deliveries and Returned Items
If a delivery attempt is unsuccessful, the courier may provide instructions for redelivery or collection, depending on the delivery service used.
If your order is returned to PillSuite because of an incorrect delivery address, repeated unsuccessful delivery attempts or failure to collect the parcel, please contact us to discuss the available options.
Additional delivery charges may apply where a further delivery is required due to incorrect information provided by the customer or failure to follow reasonable delivery instructions. Any applicable charges will be explained before redelivery is arranged.
For patient safety, medicines returned to the pharmacy may not be suitable for redelivery and may require replacement, particularly where specific storage conditions apply.
If a delivery fails due to a courier error or circumstances outside your control, we will investigate and arrange an appropriate resolution in accordance with your statutory rights.
5. Delivery Requirements
Some medication deliveries may require a signature or confirmation of receipt, depending on the medicine and courier service used.
Please ensure that your delivery address and contact details are accurate and that someone is available to receive your parcel where required.
If delivery cannot be completed, the courier may provide instructions for redelivery or collection.
Certain medicines, including temperature-sensitive treatments, may require specific delivery arrangements to maintain their quality and safety.
Where special delivery requirements apply, we will provide relevant information before dispatch.
If you have any questions about your delivery, please contact info@pillsuite.co.uk.
6. Delayed, Lost or Damaged Deliveries
At PillSuite, we aim to ensure your medication reaches you safely and within the estimated delivery timeframe.
If your order is delayed, missing, damaged or arrives in an unsuitable condition, please contact us at info@pillsuite.co.uk as soon as possible.
We will investigate the issue with our delivery partner and take appropriate steps to resolve it.
If your medication arrives damaged, appears to have been tampered with or has not been maintained under the required storage conditions, please do not use it until you have received advice from our pharmacy team.
Where appropriate, we will arrange a replacement or refund in accordance with your statutory consumer rights and our Returns Policy.