Privacy Policy
Your privacy,
always protected.
UK Registered Pharmacy –
Licensed UK Clinicians
Plain, discreet packaging
4.9★ on Trustpilot · 15,000+ reviews
Introduction
We are committed to protecting your personal information and respecting your privacy at all times. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
We operate in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you agree to the collection and use of your information as outlined in this policy.
Information We Collect
In order to provide our services safely and effectively, we collect certain personal and medical information from you.
This may include your name, contact details, date of birth, delivery address, and payment information. As part of the consultation process, we also collect relevant medical information to allow our clinicians to assess your suitability for treatment.
We may also collect technical data, such as your IP address and browsing behaviour, to help improve the performance and usability of our website.
How We Use Your Information
Your information is used to deliver our services in a safe and efficient manner.
This includes processing your consultation, enabling clinicians to review your medical information, issuing prescriptions where appropriate, and arranging the dispensing and delivery of your medication. We may also use your information to communicate with you regarding your order or to provide customer support.
In addition, anonymised data may be used to improve our services, enhance user experience, and ensure compliance with legal and regulatory requirements.
Medical Information
We treat all medical information with the highest level of confidentiality.
Your consultation data is reviewed only by qualified, UK-registered clinicians and is used solely for the purpose of providing medical care. This information is stored securely and accessed only by authorised personnel involved in your treatment.
Data Sharing
We only share your information where it is necessary to provide our services.
This may include sharing relevant details with clinicians, pharmacy partners, and delivery providers to ensure your treatment is prescribed, dispensed, and delivered correctly. All third parties are required to handle your data securely and in compliance with UK data protection laws.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
This includes the use of secure servers, encryption technologies, and restricted access controls. While we take all reasonable steps to protect your information, no system can be guaranteed to be completely secure.
Your Rights
Under UK data protection law, you have certain rights regarding your personal data.
You have the right to request access to your information, request corrections where data is inaccurate, and request deletion of your data where applicable. You may also object to certain types of data processing.
Requests can be made by contacting our support team, and we will respond in accordance with applicable legal requirements.
Data Retention
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, medical, and regulatory obligations.
Once your data is no longer required, it will be securely deleted or anonymised.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
Any updates will be published on this page, and continued use of our services will indicate your acceptance of those changes.