Your privacy,
always protected.
Last updated: 09/11/2026
1. Introduction and Data Controller
At PillSuite, we take your privacy and the protection of your personal information seriously.
PillSuite Ltd operates a UK-based online pharmacy providing access to private healthcare consultations and treatments. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, complete an online consultation, purchase treatment or contact our team.
PillSuite Ltd is the data controller for personal information it determines the purposes and means of processing. This means we are responsible for ensuring that your information is handled appropriately and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For questions about how your personal information is handled, please contact us at info@pillsuite.co.uk.
2. Information We Collect
To provide our online pharmacy services safely and effectively, we may collect and process the following types of personal information:
- Personal details: Your name, date of birth, contact information and delivery address.
- Medical information: Your medical history, current medications, allergies, relevant health conditions and responses to online consultation questionnaires.
- Identity and eligibility information: Details needed to verify your identity, age and suitability for treatment, where applicable.
- Order and payment information: Your treatment orders, transaction history, billing details and payment status. Payments are processed through our payment service providers.
- Communications: Information you provide when contacting us by email, telephone or through our website.
- Technical information: Your IP address, browser type, device information, cookies and information about how you interact with our website, where collected.
We collect information directly from you when you use our services and may also receive relevant information from healthcare professionals and service providers involved in your care or the processing of your order.
3. How We Use Your Information
We use your personal information to:
- Assess your suitability for treatment and provide safe, appropriate healthcare.
- Process consultations, prescriptions, payments and orders.
- Dispense and deliver medicines where clinically appropriate.
- Communicate with you about your treatment, orders and enquiries.
- Maintain accurate clinical records and meet legal and regulatory obligations.
- Protect our services against fraud and improve website security and functionality.
We only use your information for legitimate purposes and in accordance with applicable UK data protection laws.
4. Lawful Bases for Processing Your Information
Under UK GDPR, we process personal information where necessary to:
- Provide our services: Fulfil our contractual obligations, including processing consultations and orders.
- Meet legal obligations: Comply with pharmacy, healthcare and regulatory requirements.
- Protect legitimate interests: Maintain security, prevent fraud and improve our services, where permitted by law.
- Obtain consent: Where required, including for certain marketing communications and optional cookies.
Health information receives additional protection under UK GDPR. We process this information where necessary for healthcare purposes, including clinical assessment, prescribing and dispensing, subject to applicable legal requirements and professional confidentiality obligations.
5. Medical Information and Online Consultations
As an online pharmacy, we collect and process health information to assess treatment suitability and provide safe, appropriate care.
Your consultation responses, medical history and prescription records are accessed only by authorised personnel who require this information to provide our services.
We maintain clinical records in accordance with applicable UK healthcare regulations and professional confidentiality requirements.
Where necessary for your care or required by law, relevant information may be shared with other healthcare professionals or regulatory authorities.
6. Sharing Your Information
We only share personal information where necessary to provide our services, deliver healthcare or meet legal obligations.
This may include:
- Healthcare professionals: Pharmacists, prescribers and other professionals involved in your care.
- Service providers: Trusted providers supporting our pharmacy systems, website, payments and order processing.
- Delivery partners: Information necessary to deliver your treatment.
- Regulatory authorities: Where disclosure is required or permitted by law.
We require service providers handling personal information on our behalf to maintain appropriate confidentiality and data protection safeguards.
We do not sell your personal or medical information to third parties.
7. Data Security
We take appropriate technical and organisational measures to protect your personal and medical information against unauthorised access, loss, misuse or disclosure.
These measures include secure systems, access controls and safeguards designed to protect information throughout our services.
Access to sensitive patient information is restricted to authorised personnel who require it for legitimate professional purposes.
While we take data security seriously, no online system can guarantee absolute security.
8. International Data Transfers
Some of our trusted service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK data protection legislation, including applicable adequacy regulations or approved contractual protections.
We take steps to ensure your information remains appropriately protected regardless of where it is processed.
9. Data Retention
We retain personal information only for as long as necessary to provide our services, maintain appropriate clinical records and meet legal or regulatory obligations.
Retention periods depend on the type of information held and applicable UK healthcare, pharmacy and data protection requirements.
When information is no longer required, we securely delete or anonymise it, unless continued retention is legally necessary.
10. Your Data Protection Rights
Under UK data protection law, you have certain rights regarding your personal information, including the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete information.
- Erasure: Request deletion of your information in certain circumstances.
- Restriction: Ask us to limit how your information is processed.
- Objection: Object to certain uses of your personal information.
- Data portability: Request transfer of eligible information to another provider.
- Withdraw consent: Where processing relies on consent, withdraw it at any time.
These rights are subject to applicable legal exceptions, including requirements to retain certain clinical records.
To exercise your rights, please contact info@pillsuite.co.uk. We will respond within the timeframes required by UK data protection law.
11. Cookies and Website Analytics
Our website uses cookies and similar technologies to support essential functions, improve your browsing experience and understand how our website is used.
Essential cookies help our website operate correctly. Where required by law, we will ask for your consent before using optional cookies, including those used for analytics or marketing.
You can manage your cookie preferences through our website’s cookie settings or your browser settings.
For further information, please see our Cookie Policy, where available.
12. Marketing Communications
We may send you information about PillSuite’s services, treatments or updates where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting info@pillsuite.co.uk.
We will not use your confidential medical information for marketing without an appropriate lawful basis and any consent required by law.
13. Fraud Prevention and Identity Verification
We may use personal information to verify identity or eligibility for treatment, prevent fraudulent activity and protect patient safety.
Where necessary, relevant information may be shared with authorised service providers involved in these checks, subject to applicable data protection requirements.
We only carry out checks that are appropriate and necessary for the services we provide.
14. Data Protection Complaints
If you have concerns about how PillSuite handles your personal information, please contact us at info@pillsuite.co.uk so we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Website: https://ico.org.uk
You can contact the ICO at any time without first raising your concerns with us.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices.
Any updates will be published on this page, with the latest revision date displayed.
If significant changes affect how we use your personal information, we will provide additional notice where required by law.
Last updated: 09/11/2026