Returns & Refunds
Clear policies, no
unnecessary hassle.
UK Registered Pharmacy –
Licensed UK Clinicians
Plain, discreet packaging
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Returns Policy
Due to the nature of pharmaceutical products, we are unable to accept returns once medicines have been dispensed and dispatched. This policy is in place to ensure the safety, quality, and integrity of all medications, in accordance with UK health and safety regulations.
Once an item has left the pharmacy, it cannot be resold or reused, even if it remains unopened. For this reason, we strongly recommend reviewing your order carefully before completing your purchase.
Non-medical items may be eligible for return in certain circumstances, provided they are unopened, unused, and returned in their original condition. Please contact our support team before returning any item to confirm eligibility.
Refund Eligibility
Refunds may be issued under specific circumstances where a service or product has not been fulfilled as expected.
If your consultation is not approved by one of our clinicians, you will not be charged for the treatment, or a full refund will be processed if payment has already been taken. Similarly, if you choose to cancel your order before it has been dispatched, you will be eligible for a full refund.
Refunds may also be considered if you receive an incorrect item or if your order arrives damaged. In such cases, you must notify us within 48 hours of receiving your delivery so that we can investigate and resolve the issue promptly.
Damaged or Incorrect Items
We take great care in packaging and dispatching all orders; however, if you receive a damaged or incorrect item, please contact us as soon as possible.
You may be asked to provide photographic evidence of the issue to assist with our investigation. Once verified, we will arrange either a replacement or a full refund, depending on your preference and product availability.
Cancellations
Orders may be cancelled at any time before they have been dispatched. Once an order has been processed and shipped, it can no longer be cancelled or returned.
As consultations are reviewed promptly, we recommend contacting our support team as soon as possible if you wish to cancel your order.
Refund Processing
All approved refunds are processed back to the original payment method used at checkout.
Please allow between 5 to 10 working days for the refunded amount to appear in your account, depending on your bank or payment provider. You will be notified once your refund has been processed.
Important Information
We reserve the right to refuse a refund where the policy conditions have not been met. This includes situations where items have been used, opened (where not permitted), or where requests are made outside the specified timeframes.
This policy does not affect your statutory rights under UK consumer law.
Any changes will be effective immediately upon posting on this page. Continued use of the website after changes are made constitutes your acceptance of the updated terms.