Answers you can trust, when you need them.
What is PillSuite?
PillSuite is a UK-based online pharmacy offering private healthcare consultations and prescription treatments. Complete a confidential online assessment, have your request reviewed by a qualified UK prescriber and, where clinically appropriate, receive your treatment delivered discreetly to your door.
Are you a registered pharmacy?
Yes. PillSuite is a UK-registered online pharmacy regulated by the General Pharmaceutical Council (GPhC).
Our pharmacy registration number is 9013318, which you can verify on the official GPhC register.
All prescription treatments are subject to assessment by an appropriately qualified UK prescriber.
Who reviews my consultation?
All online consultations are reviewed by an appropriately qualified UK prescriber, who assesses your medical information to determine whether the requested treatment is safe and suitable for you.
Treatment is only prescribed where clinically appropriate.
Is my information safe?
Yes. We take your privacy and the security of your personal and medical information seriously. Your information is handled securely in accordance with UK data protection legislation, including UK GDPR, and is only accessed by authorised individuals where necessary.
For more information, please see our Privacy Policy.
How long does delivery take?
Delivery times depend on your location. Orders are dispatched once your consultation has been approved and your treatment has been dispensed.
Delivery is charged at a flat rate of £4.99 per order, which is displayed at checkout. Please note that delivery times are estimates and cannot be guaranteed.
Is delivery discreet?
Yes. All orders are dispatched in plain, discreet packaging, with no indication of the medication or treatment inside.
We take your privacy seriously and aim to ensure your order arrives confidentially and securely.
Can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with tracking information, where available, so you can follow the progress of your delivery.
Tracking updates are provided by the courier and may vary depending on the delivery service used.
How does the consultation process work?
Start by selecting your preferred treatment and completing a confidential online medical assessment.
An appropriately qualified UK prescriber will review your information and may request further details or arrange an additional consultation if necessary.
If the treatment is clinically appropriate, a prescription will be issued and your order processed for dispensing and delivery.
How long does consultation approval take?
We aim to review consultations as promptly as possible, with many assessed on the same day.
Some consultations may take longer if additional medical information or further assessment is required. We’ll contact you if we need anything else before making a prescribing decision.
Can I choose my treatment?
Yes. You can select your preferred treatment when completing your online consultation.
However, the final prescribing decision rests with the qualified UK prescriber, who will assess your medical information to determine whether the treatment is clinically appropriate and suitable for you.
What happens if my consultation is not approved?
If our prescriber determines that your requested treatment is not clinically appropriate, your consultation will not be approved and no prescription will be issued.
You will not be charged for the treatment. If a payment has already been taken, you will receive a full refund.
What payment methods do you accept?
We accept major debit and credit cards. All payments are processed securely through our trusted payment provider.
Available payment methods will be displayed at checkout.
When will I be charged?
Your payment will be authorised when you place your order, but the funds will only be collected once your consultation has been approved by a qualified UK prescriber.
If your consultation is not approved, no payment will be collected and any payment authorisation will be released.
Can I get a refund?
If your consultation is not approved, you will not be charged for the treatment, or you will receive a full refund if payment has already been collected.
Once medication has been dispatched, we cannot generally accept returns or offer refunds unless the item is faulty, incorrect or your statutory rights apply.
For further information, please see our Returns & Refunds Policy.
Is my payment information secure?
Yes. Payments are processed through a secure third-party payment provider using industry-standard security measures to protect your payment information.
PillSuite does not store your full debit or credit card details.
Still have a question?
Can’t find the answer you’re looking for? Our team is here to help.
Contact our team